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Student Support Services.
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We recognise that every student’s individual journey is different, so our aim at ASTRA is to support the health and wellbeing of all whilst offering additional targeted assistance to those who need it.
Our student support staff and the services they manage are here to help, when and where you need them.
Your Student Support Officer can provide:
- advice and support in ensuring you maintain appropriate academic levels and commitment to ensure you achieve satisfactory results in your studies
- advice relating to study, such as:
- time management issues
- setting and achieving learning goals
- motivation
- ways of learning
- managing assessment tasks
- self-care
- advice and guidance on personal and social issues that may adversely impact your academic performance.
- advice and guidance on reasonable adjustment to your assessment tasks if you have any special needs that may affect your learning
Your Librarian can assist you with:
- academic writing
- referencing
- information literacy
- research management
- academic integrity awareness
- GenAI literacy
SPECIAL NEEDS
If you have any special needs that may affect your learning, we encourage you to contact your Student Support Officer to discuss available support including reasonable adjustments to your assessment tasks.
If you are experiencing hardship due to economic, social, or other difficulties, we invite you to make an application to your Course Coordinator seeking permission to review your academic workload.
Below are contact details for the ASTRA Student Support Officer:
- Email: support@astra.edu.au
- Phone: 1800 027 872
IMPORTANT CONTACT DETAILS
- Campus Manager: campus@astra.edu.au
- Student Support Officer: support@astra.edu.au
- Phone: 1800 027 872
PERSONAL SUPPORT SERVICES RESOURCES
If you are having mental health issues, the following external resources and services may help you.
- Beyond Blue. provides information and support for anxiety, depression and suicide prevention for everyone in Australia
- Visit the Beyond Blue forums. to read, share and learn from people who understand what you’re going through
- Use the Beyond Blue anxiety and depression K10 checklist. to help determine what level of support you may require
- Phone Beyond Blue if you need support now on 1300 224 636 or chat online with a counsellor.
- Head to Health. brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources. Head to Health is provided by the Australian government Department of Health and Aged Care
- headspace. support 12 to 25 year-olds with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health and Aged Care
- Lifeline. are a national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
- Browse and download Lifeline’s range of toolkits and factsheets.
- Phone Lifeline if you need support now on 13 11 14 or chat online with a counsellor
Self-help Programs
The following self-help programs and resources are also available to help you manage your mental, emotional, and physical wellbeing
- Centre for Clinical Interventions. provides information sheets and online workshops that may help you manage a range of issues including
- Anxiety
- Assertiveness
- Appearance Concerns
- Bipolar
- Body Dysmorphia
- Depression
- Disordered Eating
- Health Anxiety
- Panic
- Perfectionism
- Procrastination
- Self-Compassion
- Self-Esteem
- Sleep
- Social Anxiety
- Tolerating Distress
- Worry and Rumination
The Centre for Clinical Interventions is administered by the Department of Health, Western Australia.
- thedesk. supports Australian tertiary students to achieve mental and physical health and wellbeing by offering free access to online modules, tools, quizzes and advice on topics including ‘Getting Things Done’, ‘Staying Calm’, Staying Connected’, and ‘Feeling Good’. thedesk is sponsored by Beyond Blue
- moodgym. is an interactive program designed to help you identify whether you are having problems with emotions like anxiety and depression, and may help with skills that can help you cope with these emotions. moodgym is funded by the Australian Government Department of Health and Aged Care
- myCompass. is a free online tool that can help you identify unhelpful thoughts, feelings, and behaviours, and learn strategies to deal with them. myCompass is provided by the Black Dog Institute
- THIS WAY UP. provides online programs teach practical, psychological skills designed to help you manage difficult emotions, tackle unhelpful thoughts, and gain control over symptoms of anxiety and/or depression. THIS WAY UP is a joint facility of St Vincent’s Hospital and the University of New South Wales
If you require personal support with your studies, contact your Student Support Officer via email at support@astra.edu.au or phone on 1800 027 872.
Librarian and Student Support Officer
Cara is a qualified librarian with an approachable, friendly style. She has a wealth of experience supporting learners in a variety of domains, including marketing, technology, early childhood & young adults, and academia.
Tech-savvy, empathetic, and one with reasonable judgement, Cara is a trusted point-of-call for students who may need support or guidance during their learning journey with Astra.
Cara has a Bachelor of International Business from Macquarie University, and acquired a Graduate Diploma in Information Studies (Librarianship) from Charles Sturt University after a career change, to further feed her passion in supporting other learners and the search for knowledge.
Empowering tomorrow’s business leaders through technology.
From AI, machine learning and social media, to VR, AR and beyond, ASTRA is at the forefront of harnessing technologies to shape new ways of thinking and doing.