Feedback & Grievances
Current Students
Feedback & Grievances.
As a student-centric academic institution, ASTRA is always seeking opportunities to elevate the experience of those who learn with us. So, whatever your comments, considerations or concerns may be, positive or otherwise, we want to hear from you.
Please use the forms below to communicate feedback, complaints or grievances to us, either providing your name and email so that we can respond and follow-up, or remaining anonymous if preferred.
FEEDBACK
In order to stay true to our forward-thinking outlook as an organisation, we’re invested not only in listening to feedback but also acting upon it, regardless of whether it relates to programs, personnel, services, facilities or some other element of student life.
We invite you to share your experiences and thoughts, and will make every endeavour to respond in a prompt and productive manner.
LODGE A GRIEVANCE
ASTRA is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system, which is easily accessible to all complainants.
- Develop a culture that views grievances as an opportunity to improve the organisation and how it works;
- Set in place a grievance handling system that is student-focused and helps the Institute prevent grievances from recurring;
- Ensure that any grievances are resolved promptly, objectively, sensitively, and in complete confidentiality;
- Conduct the assessment of grievances and appeals in a professional, fair and transparent manner;
- Ensure that the views of each complainant and respondent are respected and that any party to a grievance is not discriminated against nor victimised;
- Ensure that there is a consistent response to grievances.
A grievance can be defined as a person’s expression of dissatisfaction with any aspect of the Institute’s services and activities, including both academic and non-academic matters. These grievance procedures are designed to ensure that ASTRA responds effectively to individual cases of dissatisfaction.
Please find the complete Student Grievance Handling Policy and Procedure (Academic and Non Academic Grievances) here.
Empowering tomorrow’s business leaders through technology.
From AI, machine learning and social media, to VR, AR and beyond, ASTRA is at the forefront of harnessing technologies to shape new ways of thinking and doing.
Fees
Current Students
Fees.
Understand the investment you’re making in the future you.
All relevant tuition fees and charges associated with the different course levels offered by ASTRA are provided below. All fees are expressed in Australian Dollars.
ASTRA provides focused IT for learning, such as computers on campus for student use and access to essential online systems or applications, and it is expected that all students will have access to personal computers to support ongoing study.
Tuition fees are subject to review and may change during your course. Currently enrolled students will be advised in writing of any change in tuition fees for the following calendar year by November in the year prior.
You have been provided with our Statement of Tuition Protection, it is available here.
The fee for a Domestic fee for each unit is $2,200.00 (10 credit point units), and $4,400.00 for the Bachelor of Business double-unit capstone, RES702 Capstone Project (20 credit point unit). The fee for an International student for each unit is $2,310.00 (10 credit point units), and $4,620.00 for the Bachelor of Business double-unit capstone, RES702 Capstone Project (20 credit point unit).
The total course fees are:
| Bachelor of Business (BBus) | |
|---|---|
| Domestic | $55,440 |
| International | $66,528 |
Empowering tomorrow’s business leaders through technology.
From AI, machine learning and social media, to VR, AR and beyond, ASTRA is at the forefront of harnessing technologies to shape new ways of thinking and doing.
Accreditation
Current Students
Accreditation.
Another example of our commitment to quality, consistency and credibility.
Accreditation is part of ASTRA’s commitment to delivering quality, consistency and credibility across our offerings, and an assurance that learners can have every confidence in their engagement with us ongoing.
Our degree program is accredited by Australia’s Tertiary Education Quality and Standards Agency (TEQSA) and fully aligned with the AQF (Australian Qualifications Framework).
What’s more, thanks to a collaborative partnership with the Institute of Managers and Leaders (IML) and the UK’s Chartered Management Institute (CMI), every graduate will have the opportunity to benefit from an additional, internationally recognised qualification in management and leadership. Students will become IML affiliates at no extra cost and, as well as the certification itself, enjoy access to a suite of valuable resources including mentoring, industry engagement, weekly webinars, and career development programs.
For those deep diving into business and brand building technologies, ASTRA is also a corporate member of the world’s largest and most highly regarded Virtual and Augmented Reality association.
Welcome to the fully-accredited, future-proof learning you deserve.
Globally recognised and respected, ASTRA’s innovative, industry-aligned approach sets you up for business career success from the outset.
Student Support Services
Current Students
Student Support Services.
We recognise that every student’s individual journey is different, so our aim at ASTRA is to support the health and wellbeing of all whilst offering additional targeted assistance to those who need it.
Our student support staff and the services they manage are here to help, when and where you need them.
Your Student Support Officer can provide:
- advice and support in ensuring you maintain appropriate academic levels and commitment to ensure you achieve satisfactory results in your studies
- advice relating to study, such as:
- time management issues
- setting and achieving learning goals
- motivation
- ways of learning
- managing assessment tasks
- self-care
- advice and guidance on personal and social issues that may adversely impact your academic performance.
- advice and guidance on reasonable adjustment to your assessment tasks if you have any special needs that may affect your learning
Your Librarian can assist you with:
- academic writing
- referencing
- information literacy
- research management
- academic integrity awareness
SPECIAL NEEDS
If you have any special needs that may affect your learning, we encourage you to contact your Student Support Officer to discuss available support including reasonable adjustments to your assessment tasks.
If you are experiencing hardship due to economic, social, or other difficulties, we invite you to make an application to your Course Coordinator seeking permission to review your academic workload.
Below are contact details for the ASTRA Student Support Officer:
- Email: support@astra.edu.au
- Phone: 1800 027 872
IMPORTANT CONTACT DETAILS
- Campus Manager: campus@astra.edu.au
- Student Support Officer: support@astra.edu.au
- Phone: 1800 027 872
PERSONAL SUPPORT SERVICES RESOURCES
If you are having mental health issues, the following external resources and services may help you.
- Beyond Blue. provides information and support for anxiety, depression and suicide prevention for everyone in Australia
- Visit the Beyond Blue forums. to read, share and learn from people who understand what you’re going through
- Use the Beyond Blue anxiety and depression K10 checklist. to help determine what level of support you may require
- Phone Beyond Blue if you need support now on 1300 224 636 or chat online with a counsellor.
- Head to Health. brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources. Head to Health is provided by the Australian government Department of Health and Aged Care
- headspace. support 12 to 25 year-olds with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health and Aged Care
- Lifeline. are a national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
- Browse and download Lifeline’s range of toolkits and factsheets.
- Phone Lifeline if you need support now on 13 11 14 or chat online with a counsellor
Self-help Programs
The following self-help programs and resources are also available to help you manage your mental, emotional, and physical wellbeing
- Centre for Clinical Interventions. provides information sheets and online workshops that may help you manage a range of issues including
- Anxiety
- Assertiveness
- Appearance Concerns
- Bipolar
- Body Dysmorphia
- Depression
- Disordered Eating
- Health Anxiety
- Panic
- Perfectionism
- Procrastination
- Self-Compassion
- Self-Esteem
- Sleep
- Social Anxiety
- Tolerating Distress
- Worry and Rumination
The Centre for Clinical Interventions is administered by the Department of Health, Western Australia.
- thedesk. supports Australian tertiary students to achieve mental and physical health and wellbeing by offering free access to online modules, tools, quizzes and advice on topics including ‘Getting Things Done’, ‘Staying Calm’, Staying Connected’, and ‘Feeling Good’. thedesk is sponsored by Beyond Blue
- moodgym. is an interactive program designed to help you identify whether you are having problems with emotions like anxiety and depression, and may help with skills that can help you cope with these emotions. moodgym is funded by the Australian Government Department of Health and Aged Care
- myCompass. is a free online tool that can help you identify unhelpful thoughts, feelings, and behaviours, and learn strategies to deal with them. myCompass is provided by the Black Dog Institute
- THIS WAY UP. provides online programs teach practical, psychological skills designed to help you manage difficult emotions, tackle unhelpful thoughts, and gain control over symptoms of anxiety and/or depression. THIS WAY UP is a joint facility of St Vincent’s Hospital and the University of New South Wales
If you require personal support with your studies, contact your Student Support Officer via email at support@astra.edu.au or phone on 1800 027 872.
Librarian and Student Support Officer
Cara is a qualified librarian with an approachable, friendly style. She has a wealth of experience supporting learners in a variety of domains, including marketing, technology, early childhood & young adults, and academia.
Tech-savvy, empathetic, and one with reasonable judgement, Cara is a trusted point-of-call for students who may need support or guidance during their learning journey with Astra.
Cara has a Bachelor of International Business from Macquarie University, and acquired a Graduate Diploma in Information Studies (Librarianship) from Charles Sturt University after a career change, to further feed her passion in supporting other learners and the search for knowledge.
Empowering tomorrow’s business leaders through technology.
From AI, machine learning and social media, to VR, AR and beyond, ASTRA is at the forefront of harnessing technologies to shape new ways of thinking and doing.
Library
Current Students
Library.
The ASTRA library is a versatile hub for learning and development.
Situated in a beautifully sunlit area of the campus, the library features an extensive collection of informational and technological resources, curated to enable students and staff alike to develop depth of knowledge towards their areas of study.
Students can access thousands of journal articles, magazines, newspapers, reports, white papers, and case studies, either from their own device via Astra’s 5G wifi network or from one of the state of the art devices available for loan.
Students can also access hard-copy textbooks for their units of study, and explore other texts and resources available. Supporting texts cover the development of wellbeing, communication, leadership, and self improvement skills, to empower our students with a well-rounded skillset.
Workshops are held regularly in the library to support students with their academic skills, including:
- academic writing;
- referencing;
- information literacy;
- research management;
- academic integrity awareness; and
- GenAI literacy
Tailored support with a qualified librarian is also available to students via individual appointments here.
For further information about our library services, study space, and technology, please contact Astra’s Librarian at librarian@astra.edu.au.
Our supporting services and related resources aid facilitation of the very best business studies research and education outcomes, regardless of student location.
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- The State Library of NSW, in the heart of Sydney CBD has countless events, exhibitions, and workshops to discover. If you can’t make it in person, they also have their digital collection here.
- Take a stroll through one of the art exhibitions at the Art Gallery of NSW to recharge your mind
- Try one of Astra’s VR headsets to transport yourself to another realm.
Welcome to the fully-accredited, future-proof learning you deserve.
Globally recognised and respected, ASTRA’s innovative, industry-aligned approach sets you up for business career success from the outset.
Student Information
Current Students
Student Information.
Explore more about what we do and when we do it, to help you plan your ASTRA experience.
The ASTRA Student orientation is available as a guide for learners commencing their studies and will provide key information to prepare you with the knowledge and skills to be successful in your studies. To access, please click through the link below – we hope you find this information useful and supportive of your studies!
Our intake dates are January, May and September. For further information on key dates see the ASTRA calendar below.
Our team are always here to help you, so if you need any extra understanding or guidance, don’t hesitate to consult one of our Student Support Officers by emailing support@astra.edu.au or calling 1800 0ASTRA between the hours of 9am and 5pm, Monday to Friday. We also offer phone appointments by arrangement.
Important policy documents and information for International Students:
These policies apply specifically to International Students studying in Australia on a student study visa.
A transformative education experience, tailored to you.
In-person or online, ASTRA is committed to delivering truly valuable, forward-thinking programs to enquiring minds everywhere.
