{"id":101695,"date":"2021-11-18T03:29:15","date_gmt":"2021-11-18T03:29:15","guid":{"rendered":"https:\/\/astra.edu.au\/?page_id=101695"},"modified":"2023-10-18T00:06:49","modified_gmt":"2023-10-18T00:06:49","slug":"student-support-services","status":"publish","type":"page","link":"https:\/\/astra.edu.au\/current-students\/student-support-services\/","title":{"rendered":"Student Support Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;101224&#8243; parallax=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;step&#8221; shape_bottom_h_use_pixel=&#8221;&#8221; shape_bottom_height=&#8221;130&#8243; shape_bottom_color=&#8221;color-xsdn&#8221; shape_bottom_opacity=&#8221;100&#8243; shape_bottom_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;173312&#8243; back_size=&#8221;contain&#8221; shape_bottom_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;303860&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;202856&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;zoom-out&#8221; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;401066&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;fontsize-160000&#8243; text_transform=&#8221;uppercase&#8221; text_space=&#8221;fontspace-135905&#8243; uncode_shortcode_id=&#8221;211952&#8243; text_color_type=&#8221;uncode-palette&#8221;]Current Students[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;110286&#8243;]Student Support Services.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_single_image media=&#8221;101697&#8243; media_width_percent=&#8221;95&#8243; media_ratio=&#8221;sixteen-nine&#8221; alignment=&#8221;center&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;std&#8221; css_animation=&#8221;zoom-out&#8221; animation_delay=&#8221;200&#8243; uncode_shortcode_id=&#8221;763341&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;-3&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;633570&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][uncode_breadcrumbs text_lead=&#8221;small&#8221;][\/vc_column][\/vc_row][vc_section][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;152497&#8243;][vc_column width=&#8221;3\/12&#8243;][vc_wp_custommenu nav_menu=&#8221;75&#8243; el_class=&#8221;horiz-about&#8221;][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][vc_column width=&#8221;8\/12&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;164794&#8243;]We recognise that every student\u2019s individual journey is different, so our aim at ASTRA is to support the health and wellbeing of all whilst offering additional targeted assistance to those who need it.<\/p>\n<p>Our student support staff and the services they manage are here to help, when and where you need them.<\/p>\n<h4>Your Student Support Officer can provide:<\/h4>\n<ul>\n<li>advice and support in ensuring you maintain appropriate academic levels and commitment to ensure you achieve satisfactory results in your studies<\/li>\n<li>advice relating to study, such as:\n<ul>\n<li>time management issues<\/li>\n<li>setting and achieving learning goals<\/li>\n<li>motivation<\/li>\n<li>ways of learning<\/li>\n<li>managing assessment tasks<\/li>\n<li>self-care<\/li>\n<\/ul>\n<\/li>\n<li>advice and guidance on personal and social issues that may adversely impact your academic performance.<\/li>\n<li>advice and guidance on reasonable adjustment to your assessment tasks if you have any special needs that may affect your learning<\/li>\n<\/ul>\n<h4>Your Librarian can assist you with:<\/h4>\n<ul>\n<li>academic writing<\/li>\n<li>referencing<\/li>\n<li>information literacy<\/li>\n<li>research management<\/li>\n<li>academic integrity awareness<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;1&#8243;][vc_separator sep_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;132120&#8243; sep_color_type=&#8221;uncode-palette&#8221;][vc_empty_space empty_h=&#8221;1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;797301&#8243;][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon_image=&#8221;101700&#8243; heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; text_height=&#8221;fontheight-650645&#8243; text_space=&#8221;fontspace-210350&#8243; uncode_shortcode_id=&#8221;520070&#8243; title=&#8221;SPECIAL NEEDS&#8221;]<\/p>\n<div id=\"special-needs\"><\/div>\n<p>[\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;701975&#8243;]If you have any special needs that may affect your learning, we encourage you to contact your Student Support Officer to discuss available support including reasonable adjustments to your assessment tasks.<\/p>\n<p>If you are experiencing hardship due to economic, social, or other difficulties, we invite you to make an application to your Course Coordinator seeking permission to review your academic workload.<\/p>\n<p>Below are contact details for the ASTRA Student Support Officer:<\/p>\n<ul>\n<li>Email:\u00a0<a href=\"mailto:support@astra.edu.au\">support@astra.edu.au<\/a><\/li>\n<li>Phone: 1800 027 872<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;574064&#8243;][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon_image=&#8221;101701&#8243; heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; text_height=&#8221;fontheight-650645&#8243; text_space=&#8221;fontspace-210350&#8243; uncode_shortcode_id=&#8221;763567&#8243; title=&#8221;IMPORTANT CONTACT DETAILS&#8221;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;177505&#8243;]<\/p>\n<ul>\n<li>Campus Manager: <a href=\"mailto:campus@astra.edu.au\">campus@astra.edu.au<\/a><\/li>\n<li>Student Support Officer: <a href=\"mailto:support@astra.edu.au\">support@astra.edu.au<\/a><\/li>\n<li>Phone: 1800 027 872<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;1&#8243;][vc_separator sep_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;132120&#8243; sep_color_type=&#8221;uncode-palette&#8221;][vc_empty_space empty_h=&#8221;1&#8243;][vc_icon position=&#8221;left&#8221; space_reduced=&#8221;yes&#8221; icon_image=&#8221;103593&#8243; heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; text_height=&#8221;fontheight-650645&#8243; text_space=&#8221;fontspace-210350&#8243; uncode_shortcode_id=&#8221;144427&#8243; title=&#8221;PERSONAL SUPPORT SERVICES RESOURCES&#8221;]<\/p>\n<div id=\"special-needs\"><\/div>\n<p>[\/vc_icon][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;797301&#8243;][vc_column_text uncode_shortcode_id=&#8221;133931&#8243;]If you are having mental health issues, the following external resources and services may help you.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.beyondblue.org.au\/\" target=\"_blank\" rel=\"noopener\">Beyond Blue.<\/a>\u00a0provides information and support for anxiety, depression and suicide prevention for everyone in Australia\n<ul>\n<li>Visit the\u00a0<a href=\"https:\/\/forums.beyondblue.org.au\/\" target=\"_blank\" rel=\"noopener\">Beyond Blue forums.<\/a>\u00a0to read, share and learn from people who understand what you&#8217;re going through<\/li>\n<li>Use the Beyond Blue\u00a0<a href=\"https:\/\/www.beyondblue.org.au\/the-facts\/anxiety-and-depression-checklist-k10\" target=\"_blank\" rel=\"noopener\">anxiety and depression K10 checklist.<\/a>\u00a0to help determine what level of support you may require<\/li>\n<li>Phone Beyond Blue if you need support now on\u00a0<strong>1300 224 636<\/strong>\u00a0or\u00a0<a href=\"https:\/\/www.beyondblue.org.au\/support-service\/chat\" target=\"_blank\" rel=\"noopener\">chat online with a counsellor.<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/www.headtohealth.gov.au\/\" target=\"_blank\" rel=\"noopener\">Head to Health.<\/a>\u00a0brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.\u00a0<em>Head to Health<\/em>\u00a0is provided by the Australian government Department of Health and Aged Care<\/li>\n<li><a href=\"https:\/\/headspace.org.au\/\" target=\"_blank\" rel=\"noopener\">headspace.<\/a>\u00a0support 12 to 25 year-olds with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support.\u00a0<em>headspace<\/em>\u00a0National Youth Mental Health Foundation is funded by the Australian Government Department of Health and Aged Care<\/li>\n<li><a href=\"https:\/\/www.lifeline.org.au\/\" target=\"_blank\" rel=\"noopener\">Lifeline.<\/a>\u00a0are a national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.\n<ul>\n<li>Browse and download Lifeline\u2019s range of\u00a0<a href=\"https:\/\/www.lifeline.org.au\/resources\/toolkit-downloads\/\" target=\"_blank\" rel=\"noopener\">toolkits and factsheets.<\/a><\/li>\n<li>Phone Lifeline if you need support now on\u00a0<strong>13 11 14\u00a0<\/strong>or\u00a0<a href=\"https:\/\/www.lifeline.org.au\/crisis-chat\/\" target=\"_blank\" rel=\"noopener\">chat online with a counsellor<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;574064&#8243;][vc_column_text uncode_shortcode_id=&#8221;119314&#8243;]<\/p>\n<h4>Self-help Programs<\/h4>\n<p>The following self-help programs and resources are also available to help you manage your mental, emotional, and physical wellbeing<\/p>\n<ul>\n<li><a href=\"https:\/\/www.cci.health.wa.gov.au\/Resources\/Looking-After-Yourself\" target=\"_blank\" rel=\"noopener\">Centre for Clinical Interventions.<\/a>\u00a0provides information sheets and online workshops that may help you manage a range of issues including\n<ul>\n<li>Anxiety<\/li>\n<li>Assertiveness<\/li>\n<li>Appearance Concerns<\/li>\n<li>Bipolar<\/li>\n<li>Body Dysmorphia<\/li>\n<li>Depression<\/li>\n<li>Disordered Eating<\/li>\n<li>Health Anxiety<\/li>\n<li>Panic<\/li>\n<li>Perfectionism<\/li>\n<li>Procrastination<\/li>\n<li>Self-Compassion<\/li>\n<li>Self-Esteem<\/li>\n<li>Sleep<\/li>\n<li>Social Anxiety<\/li>\n<li>Tolerating Distress<\/li>\n<li>Worry and Rumination<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The\u00a0<em>Centre for Clinical Interventions<\/em>\u00a0is administered by the Department of Health, Western Australia.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.thedesk.org.au\/login?login\" target=\"_blank\" rel=\"noopener\">thedesk.<\/a>\u00a0supports Australian tertiary students to achieve mental and physical health and wellbeing by offering free access to online modules, tools, quizzes and advice on topics including \u2018Getting Things Done\u2019, \u2018Staying Calm\u2019, Staying Connected\u2019, and \u2018Feeling Good\u2019.\u00a0<em>thedesk<\/em>\u00a0is sponsored by Beyond Blue<\/li>\n<li><a href=\"https:\/\/moodgym.com.au\/\" target=\"_blank\" rel=\"noopener\">moodgym.<\/a>\u00a0is an interactive program designed to help you identify whether you are having problems with emotions like anxiety and depression, and may help with skills that can help you cope with these emotions.\u00a0<em>moodgym<\/em>\u00a0is funded by the Australian Government Department of Health and Aged Care<\/li>\n<li><a href=\"https:\/\/www.mycompass.org.au\/\" target=\"_blank\" rel=\"noopener\">myCompass.<\/a>\u00a0is a free online tool that can help you identify unhelpful thoughts, feelings, and behaviours, and learn strategies to deal with them.\u00a0<em>myCompass<\/em>\u00a0is provided by the Black Dog Institute<\/li>\n<li><a href=\"https:\/\/thiswayup.org.au\/\" target=\"_blank\" rel=\"noopener\">THIS WAY UP.<\/a>\u00a0provides online programs teach practical, psychological skills designed to help you manage difficult emotions, tackle unhelpful thoughts, and gain control over symptoms of anxiety and\/or depression.\u00a0<em>THIS WAY UP<\/em>\u00a0is a joint facility of St Vincent\u2019s Hospital and the University of New South Wales<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;220806&#8243;]If you require personal support with your studies, contact your Student Support Officer via email at\u00a0<a href=\"mailto:support@astra.edu.au\">support@astra.edu.au<\/a>\u00a0or phone on 1800 027 872.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;101959&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;101224&#8243; parallax=&#8221;yes&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;step&#8221; shape_bottom_h_use_pixel=&#8221;&#8221; shape_bottom_height=&#8221;130&#8243; shape_bottom_color=&#8221;color-xsdn&#8221; 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